Thank you for visiting House of Vrykolakas! By placing an order or commission request, you agree to our policy that includes a non-refundable deposit to begin commission work, with the remaining balance due upon completion. All commissioned artwork is final, and refunds are not available unless we are unable to complete the work. We retain the copyright of all pieces, but you are welcome to use them for personal display or social media with credit. Any commercial use requires a separate licensing agreement. Shipping fees for physical artwork are additional, and we ensure the safe delivery of your pieces with tracking. If you have any questions or concerns, please reach out to us through our contacts, and we’ll be happy to assist you!